Listening services

We offer a non-directive and non-judgmental listening space to survivors of sexual violence and those supporting them. You can contact us by phone, email and text, depending on your preference.  The listening services provide a space for you to talk about whatever is on your mind: you can tell us as much or as little as you like.

We may ask questions to explore your feelings but we won’t pressure you to talk. We will believe what you tell us, and won’t try to influence you to make a particular choice.  If you want us to, we can give you details of other resources and organisations you may find helpful.

All of our lineworkers are women and are volunteers. They have all been trained in the issues surrounding sexual violence and abuse, including its effects on survivors.  We know that it takes courage to contact us, and we are not easily shocked.

Our listening services are open to women survivors of any age, and those who are supporting survivors. Some people contact us once and others contact us many times.

 

Phone support

Aug 2020 COVID-19 update: Our phone support service is reopening on reduced hours from 3rd August. We’ll update our website as we’re able to open more hours.

Please call our freephone number given below – our 01865 helpline number is not yet back in operation

 

Call us on 0800 783 6294 (free to call from landlines and mobiles)

Our phone line is currently open on Mondays 18:30 – 21:00

 

Text support

Our Text support service is currently open on:

Sunday and Thursday evenings: 6:30-8:30pm.
Text us on 07537 432 442

You will receive an automatic reply acknowledging your text, then our volunteers aim to respond within 15 minutes during opening times.
If our service is busy, it may take longer, and a holding message will be sent.

 

Email support

You can email us at any time at support@osarcc.org.uk – you’ll receive an automatic reply acknowledging your email, so that you know it has been received. We will aim to respond within seven days, or sooner if we can. 

Our volunteers will not be able to see your email address, however, your email address will exist in our handling system.  If you do not want us to know your real email address, you can set up a free anonymous email address and use that to contact us.  Companies such as HUSH (hushmail.com), Yahoo and Hotmail supply free email addresses.

Please note that we are unable to open attachments or photos, so please include any information you would like to share in the body of your email. If you send further emails, a different person may respond who may not have access to details of your previous contact.


Other Support

Rape Crisis England & Wales – National Helpline and Live Chat support

Operators are there to listen and offer you emotional support. You can talk about what happened to you, how you feel, and any difficulties you are facing.
To access either service or find out more information, including opening times, please visit the RCEW website.


Confidentiality

Our listening services are confidential, you do not have to give us your name or any other information about yourself.  You can remain anonymous if you prefer.

Details of calls, emails and texts are shared within OSARCC: we make notes about each contact, but we do not share these with anybody outside of OSARCC.

We will only break confidentiality if you ask us to, or if you’ve given us relevant information that makes us concerned for your or somebody else’s safety. For more information about this, please ask our helpline workers, or read our Safeguarding policy.


Privacy

If you are visiting our website, we use a third party service called Google Analytics to collect anonymous information about how you use our website, such as any search terms you used to find OSARCC’s website, which pages you visit, and how long you stay on the website. This helps us to find out how people are using our website, and how useful it is. We can’t use this information to identify you.

Please note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites’ information handling practices. Use of your information by the owner of the linked site will normally be governed by that site’s privacy policy, which we encourage you to read.

Please visit our Privacy page for further information

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